Here is Lion's reply to their customer's complaint.
Message: 20
Date: Wed, 16 Jan 2008 11:10:33 -0800 (PST)
From: S Collins <
swc001@yahoo.com>
Subject: Re: [EVDL] LionEV
To:
ev@lists.sjsu.eduMessage-ID: <
100910.23114.qm@web52502.mail.re2.yahoo.com>
Content-Type: text/plain; charset=iso-8859-1
I inquired and got this interesting response. Unless
it is a misrepresentation, it doesn't sound like Lion
EV did such a poor job. They ask at the end for the
perons name to be changed to CUSTOMER, by the way. I
also edited out some other specific data.
LionEV maybe indeed be the bad guy, but if the below
is true, I'd hate for everyone to keep the bad
impression I'm reading that they have.
Read on.
Scott
===
Our process requires half up front once we locate your
car, and provide
you with a VIN, the remainder when the vehicle arrives
for conversion.
Vehicles are shipped to us without a title, we receive
a certificate of
origin as a manufacturer of electric vehicles. When
the conversion is
completed we order the title in the name of the owner,
or bank,
depending on whether it is an outright buy, or a
financed vehicle.
This
customer appears to have decided to write his own
rules.
First of all, the customer "CUSTOMER" did not pay for
a
conversion. The details follow.
The first of August, 2007 Mr. CUSTOMER ordered an ice
blue accent
conversion. We had one in fleet inventory so we
provided him with the
VIN <VIN>. Mr. CUSTOMER mailed a check for $15,560.22
which
was received on August 14th. This was the 1/2 down to
secure the
vehicle.
On August 18 the vehicle arrived for conversion, but
Mr. CUSTOMER chose
to have us (as he put it), "hold for conversion". He
did not complete
the transaction. Instead Mr. CUSTOMER requested that
we title the
vehicle "as is" in his name.
Without a conversion having taken place, we could not
issue a new
title.
The only two options were sign over a title, or try
to create a
replacement title for Mr. CUSTOMER. Since Mr.
CUSTOMER wanted to
re-title
it in Texas, the SC title was signed over to him as
the new owner. SC
title number XXX . Owner registrant LionEV, buyer
CUSTOMER.
Mr. CUSTOMER assuming that the Texas Department of
Motor Vehicles, like
all other states, was staffed by kind and reasonable
people, presented
the title for replacement. The Texas DMV told him he
would have to pay
taxes on the vehicle. They suspected that he was
trying to evade sales
tax on the vehicle. He of course did not pay the tax,
so he left
without a title.
CUSTOMER then contacted us and asked for help in doing
things his way
with the Texas DMV. He requested and received many
forms.
On September 12, 2007 we sent a SCDMV form for title
transfer.
On September 12, 2007 we sent a Request for title
transfer directed at
the Texas DMV on his behalf.
On November 21, 2007 we provided a bill of sale
affidavit.
On November 26, 2007 we sent a satisfaction of lien.
On November 27, 2007 we produced proof of tax payment
forms.
During the month of December numerous emails were sent
back and forth
providing what documents were requested, but no
forward movement was
made.
January 11, 2008 and the situation with the Texas DMV
still had not
been
resolved, and it did not look like it ever would be.
A meeting was
held
at LionEV to determine what course of action would be
appropriate to
help the customer. It was decided that the best way
to put it to rest
would be to offer a fully converted vehicle to replace
the Accent since
we could then use our certificate of origin to issue a
new title. You
can't win with the DMV by trying to play by your own
rules. Our
current
vehicles are Ranger trucks, Escape EV's, and Escape
PHEV's. Our Texas
dealer had requested an Escape PHEV to demo so even
though this would
cost LionEV $13,000 it was decided to offer to replace
the Accent with
an Escape PHEV at no additional cost. This would put
one of the PHEV's
in Texas. The customer declined and said that he
didn't want an ICE.
The management of LionEV is currently meeting to
discuss a delivery
date
for a Ranger for CUSTOMER. There are two scheduled to
ship in to
Texas this week, so they are trying to see what they
can do to get his
on that same truck. Once those details are known he
will be contacted
with that offer.
This is not a case of lack of attention, this is a
case of the State of
Texas thinking a citizen is trying to defraud them of
tax revenues.
Since no conversion took place this raised red flags.
Had the
conversion been done there would have been no
questions.
Please publish the details of this transaction where
appropriate. I am
sure that the customer's name was probably published
on the EV board
you
mention, but my office has asked that you replace
CUSTOMER's name
with the word "customer". LionEV is very protective
of their
customer's
privacy, even when there is a rare issue.
Inventory@LionEV.com